Privacy Policy

Last Updated: July 03, 2025

1. Information We Collect

We may collect the following information:

– Name, email address, and phone number
– Pickup and drop-off locations
– Healthcare provider or appointment information (if applicable)
– Communication preferences

This information is collected when you request a quote, schedule a ride, complete a form, or contact us directly.

2. How We Use Your Information

We use your information to:

– Schedule and confirm transportation appointments
– Provide customer service and updates
– Send SMS or email confirmations, reminders, and support messages
– Improve our website, services, and customer experience

3. SMS Messaging & Mobile Information Privacy

Secure Comfort Care complies with all SMS carrier regulations.

– Mobile Information Sharing: Mobile information, including phone numbers and SMS registration data, will not be shared with third parties for marketing or promotional purposes under any circumstances.
– Consumer Data Transfer: We do not transfer consumer data to any external organizations under any circumstances, even with your consent.
– Opt-Out Rights: You may opt out of receiving SMS or other communications from us at any time by replying STOP or UNSUBSCRIBE to any message, or by contacting us directly at info@securecomfortcare.com or 704-701-7392.
– Message Terms: By opting in to SMS notifications, you agree to receive appointment confirmations and service updates. Message frequency varies and message & data rates may apply. Text HELP for assistance.

4. Data Security

We implement appropriate technical and organizational safeguards to protect your data against unauthorized access, alteration, or disclosure.

5. Cookies and Tracking

Our website may use cookies to improve your browsing experience. You may disable cookies through your browser settings.

6. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

7. Changes to This Policy

We may update this Privacy Policy at any time. The most current version will always be available at:
https://www.securecomfortcare.com/privacy-policy

8. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us at:

info@securecomfortcare.com
704-701-7392
PO Box 427, Newell, NC 28126