FAQ
Answers to Common Questions About Our Services
Do you accept same-day or last-minute bookings?
We do our best to accommodate urgent or same-day requests based on availability. However, we recommend scheduling at least 24–48 hours in advance.
What is your cancellation policy?
Cancellations made more than 24 hours in advance: 50% refund
Cancellations within 24 hours: No refund
No-shows: Non-refundable
Cancellations within 24 hours: No refund
No-shows: Non-refundable
Are your services covered by insurance?
We are a private-pay provider and do not bill Medicare, Medicaid, or private insurers.
Documentation can be provided for self-submission.
Documentation can be provided for self-submission.
Do you offer medical escort or bed-to-bed service?
Yes. We provide non-medical bed-to-bed stretcher service with a trained escort. No licensed
medical personnel are included.
medical personnel are included.
Is your transportation wheelchair and stretcher accessible?
Yes. All vehicles are ADA-compliant with appropriate ramps and securements.
Do I need to prepay?
Yes, all services must be prepaid in full before dispatch.
Can I ride after surgery or a procedure?
Yes, if cleared for non-emergency transport. Clients requiring monitoring or sedation
should use ambulance services.
should use ambulance services.
Can a caregiver ride along?
Yes, one caregiver or family member may accompany the client with advance notice.