Innovation was what was most necessary during the times of the Coronavirus outbreak. Innovation was the key coupling with agility to render explicit services to the patients. The hospitals were in need of patient transport services and those demands were being able to be met effectively by the non-emergency transportation vehicles and personnel. But the crisis was so large that these services had to be available 24/7 and by complying with all the COVID-19 norms. The virus was very fast to spread and there had to made critical decisions to make sure these medical transportation services were not interrupted. The plan of transportation had to be made in such a way that hospitals and medical facilities only focused on patient care and not on the ride scheduling and conduction. There have been following practices adopted and implemented to make sure the infections did not spread any further and everyone surrounding the patient maintained a healthy lifestyle.
Deploying staff to healthcare facilities
The emergency departments needed more staff to handle efficient patient intake and having them at the transportation department will surely bring in the crunch. The medical staff when at their desired place will be able to take care of every patient need that arises and the resource allocation, in that case, would become optimal. Some of the staff can also be put to the hospital valet service that ensures safe transportation of the patients from the entrance to inside the facility. This ensured the staff is wearing PPE kits, masks, face shields, and gloves to maintain maximum safety while dealing in the front-line. These measures should be carried out throughout the entire facility and among the personnel who are involved in rendering patients the medical rides to appointments.
Patient observation services
Any patient that is brought into the facility is bearing high chances of infection risks. So the staff deployment must ensure to check the infection spread. The staff must be assigned to the patients’ needs and their careful commute. They must look forward to ensuring the safety of the driving personnel also who are bringing the patients to the facilities. They must be maintaining a well-enough distance from the patients while riding their vehicles and there must not be cases of more than two to three individuals riding the same vehicle.
PPE command centers
The hospitals looked forward to establishing PPE command centers that would control and regulate the PPE kit distribution among the hospital staff and the transportation personnel. They would also keep a check on preventing the inefficient usage of the PPE and constant stock and renewal of the same. The PPE had been the savior of the frontline people who are relentlessly working day in and day out and the deficit of the same will not help to combat the infection.
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More working from home
This is the best way in which the infection rate was thought to be put under control. More of the individuals working indoor will enable more of them to stay protected against the virus. Working from home had lessened down the chances of strain spread for over 37%. Any emergency cases arising were looked forward through transportation to medical appointments. Hence, this is the reason why the right deployment of the staff is always necessary.
Working various shifts
The routine work was reported to take a toll on the medical staff’s health severely. It was rest that had made them work patiently for longer hours. The same was with the drivers for non-emergency transportation services. Long work hours made their abilities to get lowered down and that increased the chances for them to get affected with the viral infections.
The NEMT providers worked relentlessly to serve the patients by combining their efforts with the medical facilities. It was innovation, change, and dedication that helped to put the infection chain under control.